WE'RE HIRING!

Product Support Analyst

Description

Hi! We are Tavano Team, an award-winning, fast-growing eCommerce digital agency partnered with Oracle-NetSuite, Shopify and BigCommerce, building amazing shopping experiences for customers in the United States, Canada, Europe, Australia and South Africa.

Our team culture is built around innovation in the eCommerce space, adopting the latest technologies, and sharing a friendly workplace. We look for positive and talented people that want to improve their skills and take on challenges.

Our Product Support Analyst position is open and this could be a great opportunity for you to join our team. If you are studying or have graduated in a Technology related field you might be just right for this position!

In this position you will:

  • Carry on the Integration and configuration of Tavano Team’s products.

  • Do product testing.

  • Maintain constant communication with clients providing them support and alignments along the implementation process.

  • Plan and coordinate with internal teams tasks involved in the design and improvement of the products.

  • Manage and review deliverables for client requirements while ensuring quality is achieved as planned.

  • Provide technical consultancy to the client.

And you will need:

  • Experience in Technical Support or helpdesk.

  • Experience or background in IT project management.

  • Excellent communication skills in English — verbal and written.

  • Must be a self-starter, with a great working attitude and a team player.

  • The ideal candidate will have a problem-solver profile with an analytical mind.

  • An interest in learning and understanding SaaS and mid-market software applications, including Accounting Solutions, Business Solutions, e-Commerce, ERP, and/or CRM.

Some nice-to-haves are:

  • Javascript knowledge

  • Email marketing

  • Excel / Google Sheets know-how

This is a full-time position in which you can work remotely or from our offices in Montevideo, Uruguay. 

If you like the idea of taking on new challenges, exploring your creativity, and innovating in a friendly work environment, Tavano Team is the place for you!

Apply for this position!